Support Services

Whether opting for one of our in-school IT technicians to help out at your school on-site, or enlisting our incredible team of IT experts to be at the end of the phone should your own IT staff need help, there are great benefits.

Unlimited Help Desk Support.

Unlimited Remote Dial In Support.

1/2 Day Consultancy.

Levels Of Support Available

Bronze Support

  • Unlimited Help Desk Support.
  • Unlimited Remote Dial In support.
  • 1/2 Day Consultancy.

Silver Support

  • Unlimited Help Desk Support.
  • Unlimited Remote Dial In support.
  • 1/2 Day Consultancy.
  • Unlimited Managed Services via Remote Access.

Gold Support

  • Unlimited Help Desk Support.
  • Unlimited Remote Dial In support.
  • 1/2 Day Consultancy.
  • Unlimited Managed Services via Remote Access.
  • Emergency “System Down” Onsite Response + Disaster Data Recovery**.
** Good backups must be provided

Key Benefits

  • Dedicated, education-focused IT support, guidance and expertise.
  • Committed professionals with decades of experience.
  • Conscientious support whatever your level of IT expertise.
  • UK wide service coverage.
  • 1st, 2nd and 3rd line support.
  • Working on behalf of our customers with 3rd party support organisations.
  • Online support.
  • Telephone support.
  • Remote assistance.
  • A free network health check.
  • Dedicated website to log and prioritise tasks.
  • Hardware maintenance know-how.
  • Antivirus, backups and disaster recovery.
  • ICT consultancy and advice.
  • Software updates and installations expertise.
  • Specialist advise on hardware procurement.
  • Support continuity during staff absences or holidays.
  • Network trouble shooting and assistance.
  • Site visits when required.

What type of support do we provide?

Standard Services

We can provide complete support packages to cover both admin and curriculum systems including support and maintenance for:-

  • Servers.
  • Workstations, laptops, tablets etc.
  • Microsoft operating systems.
  • Microsoft Office products.
  • Network management toolkits.
  • Virtualised environments.
  • Antivirus products.
  • Interactive whitebaords and projectors.
  • Email systems.

Other Services

  • Capita approved online backup with SIMS and FMS support.
  • Ad hock engineering days.
  • Data recovery.
  • Virus removal.
  • Website Maintenance.

In School Technicians

We put highly trained, dedicated and professional ICT technicians in your school at a time and on a basis that suits you. Each of our technicians is fully DBS checked, polite, willing to go the extra mile and great at working as part of your team.

Remote Support

Some schools may have on-site IT personnel who lack required time or resources, perhaps because IT is their responsibility in addition to other roles they may have around the school. Our remote network support service offers comprehensive, conscientious 2nd and 3rd line support to in-school T staff who may appreciate a helping hand.


Service and Support Plans

What They’re Saying

Customer Testimonials

Two years ago it is fair to say ICT was not a strength at our school – not in the provision of hardware, nor in the curriculum on offer to our students.  It was a key priority of the school to resolve the problems and to offer our students the best possible ICT provision in terms of resources andteaching.

  That is the position we have reached over these two years.  Our facilities are outstanding and they are matched by the curriculum offer and teaching.I can positively say that ClassMaster supported the school through the transition from our previous network solution to our current one, making the change a painless experience, which I would encourage many schools to investigate.”

“In the years that I have know ClassMaster I can honestly say that as a company they are going from strength to strength and continually seem to impress me with their attitude and willingness to go that extra mile. ClassMaster I believe offers superb value for money and should be considered by all educational establishments.”

“Our IT technician left and a decision was taken to try out-sourcing our IT needs.  ClassMaster offered us a comprehensive service along with a very competitive quote.  Since we started using their services we find any problems encountered are dealt with both quickly and efficiently, they provide a high level of technical support, and are always available to answer any queries we may have.
All the staff at ClassMaster have a knowledgeable, helpful and friendly approach and nothing seems too much trouble for them.

We would have no hesitation in recommending ClassMaster support team to any school who are thinking of taking a change in direction for their IT support”

Satisfaction Guaranteed

Unrivaled Support

Online Support Portal available 24/7
Telephone Support
Mon – Thursday 8:30am to 5:00pm
Friday 8:30am to 4:30pm

3 Months Free Remote IT Services and Support

Already have a support contract? Why not give us a try, FREE 3 MONTH TRIAL. What do you have to loose?



Still Not Sure If It Is Right for You?